How should I assemble SmartDesk Core & SmartDesk Pro?

Can discount codes from different promotions be combined?

Which kind of payment method does Autonomous accept?

What are the differences between SmartDesk Core & SmartDesk Pro?

Please highlight the pros & cons of the two ergonomic chairs: ErgoChair Pro & ErgoChair Core

Check the status of your order 
Get order confirmation via email

Name of the receiver

Shipping address

I didn't receive my order confirmation email

Change email address, shipping address, shipping date, product options

The current registered shipping address

The new shipping address

To change your order information including: - Shipping address - Shipping date Please visit <a href='https://www.autonomous.ai/help-center/my-order-account/shipping-address-change-instructions' target='_blank'>here</a> and follow the instructions provided. If your order label is no longer "Order confirmed" and/or you have additional requests related to editing your order information not listed above, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

The new delivery date

Note: If your order is already on the way, you cannot change the delivery date

The product you have already ordered

The color option

The new product you want

The new color option

Note: Please kindly note that the product or color option update will reflect in your invoice. We will inform you of the updated price (if any) and shipping date via email. Thank you for your time.

Your current registered email address

Your new email address

Cancel order 
Enquire about an order cancellation

Reason for cancelling order

No longer needed

Bought by mistake

Inaccurate website description 

Estimated shipping date is too late

Forgot to input the discount code

Other reason(s)

Reason

To quickly cancel your order, please visit the link <a href='https://www.autonomous.ai/customer/your-orders' target='_blank'>here</a> and follow step by step. Please kindly note that only orders with the status "Order confirmed" can be canceled by you. In other cases, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

Product name

Color options

We sincerely apologize for any inconvenience caused and will contact you ASAP to provide a solution. Thank you so much for your time.

Product list

Smartdesk

Ergochair 2

Kinnchair

Myochair

Avochair

Ergostool

Accessories

Others

ProductList

Reason for returning your order

Inaccurate website description

Received wrong item

Item defective or doesn't work

Product damaged, but shipping box OK

Item arrived too late

Missing or broken parts

Product and shipping box both damaged

Damage after use

To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below. Our Customer Service will get back to you soon. In the meanwhile, please kindly check Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

Note: Please kindly note that the refund amount will reach your bank account 3 - 5 business days from when we receive your request and returned products.

Duplicate order

Cheaper somewhere

Change of  mind

Bought by misstake

Upgrade desk

Not worth the price

Long lead time

Customer not happy with product

Forgot to apply discount code

After receiving a refund notification email from us, the money will be fully reflected in your account within 3-5 business days. If not, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you! *Please note that if you're filing a dispute, we will be unable to issue your money. You would need to cancel the dispute and inform us by filling out the form below.

Your email address

The payment method you selected

The check-out page does not let me complete payment

Please visit the link <a href='https://www.autonomous.ai/help-center/payment/why-cant-i-process-payment-what-step-do-i-need-to-take' target='_blank'>here</a> to learn the reasons for your payment issues. In case your account is blocked on our website, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

We sincerely apologize for any inconvenience caused and will contact you ASAP in regards to providing a solution. Thank you so much for your time

Ask about a missing order 
Report an incorrect delivery 
Report an incorrect address

Your registered shipping address

The missing product(s) or component(s)

The tracking number

Please visit <a href='https://www.autonomous.ai/track-your-order' target='_blank'>here</a> to track your order status. To get other information about the Autonomous shipping policy, please visit <a href='https://www.autonomous.ai/help-center/shipping' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

My product has been shipped to the wrong address

The product of your original purchase

The colour option

Photo of the shipping label and SKU on the delivered product packaging

Color option

The estimated shipping date we showed

Reason for replacing your product(s)

Product defect

Please find out our tips for common product troubleshooting <a href='https://www.autonomous.ai/help-center/product#standing-desks' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

Name of the component(s)

Referral program
Affiliate program 
Blog subscriber discount code 
Other promotions

Discount code

Referral/Affiliate code

My friends can't use Referral/Affiliate Code

I can't find my rewards on Autonomous account

Request additional information 
Get help with assembly

Visit <a href='https://www.autonomous.ai/help-center/product#standing-desks' target='_blank'>here</a> to search for product FAQs. Or join our community <a href='https://labs.autonomous.ai/' target='_blank'>here</a> for more discussions. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

What's your question about?

Shipping & Delivery

Edit Order

Return/ Refund/ Cancel Order

Defect & Replacement

Payment

Product Assembly

TicketList

To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below.

Your Phone Number

Available time

Product

We're happy to help you for all queries regarding product features, assembly, troubleshooting, product comparisons, and more for all Autonomous products.

Product Information - Assembly and Features - Autonomous Help Center

My Order & Account

See detail your order process, all instructions for registration, cancellation, address change, order tracking, order return request and Email confirmation.

Request order - Order Instructions - Autonomous Help Center

Shipping

Autonomous reviews in detail all information regarding shipping and delivery dates, location, multiple shipments, missing or lost packages, invoices, and more.

Shipping Information - Package - Autonomous Help Center

Promotion

Are you looking for Autonomous promotion program? If yes, take a look at our Referral & Affiliate program. Read these FAQs to get more detailed information.

Referral & Affiliate Program - Autonomous Help Center

Policy

For all Autonomous products, trial-day is available. More about returns, exchange policy, warranties and shipping policies, head to the Autonomous Help Center.

Policies, Terms and Conditions - Autonomous Help Center

If you have any questions regarding our payment methods and payment clarification, head to the Autonomous Help Center to get more detailed information.

FAQs - Payment Information - Autonomous Help Center

Need help with your Autonomous product? Have a question about your Autonomous order? Wondering which Autonomous design is best suited for you? For all queries regarding Autonomous products, Partnerships, Shipping & Returns Policies, T&Cs and more, head to the Autonomous Help Center.

Enter your issue here or visit categories below for FAQs

Popular articles

Need something? Let’s have a chat!

Select category, write & send your request directly to our CS team